FAQ

Frequently Asked Questions

How long does shipping take?
Standard shipping takes 7–14 business days. Express options may be available at checkout.

Do you ship internationally?
Yes, we ship globally. Shipping times and costs vary by destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email.

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.

How do I start a return?
Contact us at support@enigmae.store with your order number and reason for return.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

How do I find my size?
Each product page includes a size guide. We recommend measuring yourself and comparing to our size chart.

Are your products true to size?
Our activewear is designed for a fitted, sculpting feel. If you prefer a relaxed fit, we recommend sizing up.

How can I reach you?
Email us at support@enigmae.store. We respond within 24–48 hours.