FAQ

Quick answers about shopping with ENIGMAE. For full details, see our shipping and returns policies.

How long does shipping take?

Tracked delivery: orders are normally processed within 1–3 business days. Estimated delivery: US 5–12, UK 5–10, EU 5–12 business days. Australia typically 7–15 business days.

Do you offer free shipping?

Shipping rates and any free-shipping thresholds are calculated at checkout based on your destination and order contents.

What is your return policy?

30-day returns: eligibility and postage costs vary by country and product. See our returns policy for complete details.

US customers may receive a complimentary return label when approved. International customers usually pay return postage. EU consumers also have statutory withdrawal rights where applicable.

How do I start a return?

Email support@enigmae.store with your order number before sending anything back. Returns require approval and the correct return address for your product.

How do I choose a dress size?

Use the product size guide and compare your bust, waist and hip measurements. Between sizes? We usually recommend sizing up for comfort. Model measurements are listed on individual dress pages when available.

Who operates ENIGMAE?

ENIGMAE is operated by an Ireland-registered business (see Legal Notice for registration and VAT details). A US correspondence address is also listed on our Contact Information page.